You may return or exchange products within 2 days of receiving your order. Please review the terms and conditions below before initiating a return or exchange request:
- Eligible Products: Only products that are unworn, unaltered, unwashed, and with the original return label still attached are eligible for return or exchange.
- Purchase Channels: Returns and exchanges apply to products purchased via the Taqeeya website, offline store, events, or WhatsApp.
- Sale and Discounted Items: Products on sale or marked down are non-returnable and non-exchangeable.
- Exchange Conditions:
- Products can be exchanged for the exact same item, another item of equal value, or an item with a higher or lower price.
- For exchanges involving a lower-priced product, the remaining balance will not be refunded.
- Evidence Requirement: We do not process complaints without supporting evidence. Please record a clear unboxing video and take photos before opening your package to assist in processing your return or exchange request.
- One-Time Exchange: Each product can only be exchanged once.
How to Return or Exchange:
If your product meets the return or exchange conditions, please reach out to the staff who handled your order.
Choose the solution that works best for you — whether that be a return/refund or exchange.
You will receive a summary of your return, detailing the solution for each returned product.
Once your product arrives at our office, our team will verify whether it meets the return criteria.
For exchanges, a new order will be created for your requested product, and our warehouse team will process it accordingly.
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